Frequently Asked Questions (FAQs)

General Questions

What is SwiftCart Innovation LLC?
SwiftCart Innovation LLC is a modern grocery store focused on providing fresh, high-quality products with a fast, convenient shopping experience—both in-store and online.

Do you offer online grocery shopping?
Yes! Customers can browse and order groceries online through our website for pickup or delivery (availability may vary by location).

Products & Quality

Where do your products come from?
We source our products from trusted local suppliers and well-known national brands to ensure freshness, quality, and value.

Do you sell organic or specialty items?
Yes, we offer a selection of organic, gluten-free, vegan, and specialty grocery items. Availability may vary by location.

How often is fresh produce restocked?
Fresh produce is restocked regularly to ensure quality and freshness for our customers.

Orders & Delivery

Do you offer grocery delivery?
Yes, we offer delivery services in select areas. Delivery availability, fees, and time slots will be shown at checkout.

Can I schedule my delivery?
Absolutely! You can choose a preferred delivery time during checkout, based on availability.

What if an item I ordered is out of stock?
If an item is unavailable, we may substitute it with a similar product or contact you for approval.

Payments & Pricing

What payment methods do you accept?
We accept major credit/debit cards and other secure online payment methods. Available options will be displayed at checkout.

Are prices the same online and in-store?
Prices may vary between online and in-store purchases due to promotions or service fees.

Returns & Refunds

What is your return policy?
If you’re not satisfied with a product, please contact us within 24 hours of delivery or purchase. We’re happy to assist with replacements or refunds where applicable.

How do I request a refund?
You can request a refund by contacting our customer support team via the Contact Us page or email.

Store & Support

What are your store hours?
Store hours may vary by location. Please check our website or contact us directly for current hours.

How can I contact customer support?
You can reach us via phone, email, or the Contact Us form on our website. Our team typically responds within 24 hours.

Business & Partnerships

Do you work with local vendors or suppliers?
Yes! We welcome partnerships with local farmers, brands, and suppliers. Please reach out through our Contact Us page for more information.