Refund and Returns Policy

At Swift Cart Innovation LLC, customer satisfaction is our priority. Please read our Refund and Returns Policy carefully before making a purchase.

1. Returns Eligibility

Due to the nature of food and edible products, we do not accept returns once an order has been delivered, unless:

• The product is damaged, defective, or spoiled upon delivery
• The wrong item was delivered
• The product has expired or is close to expiry at the time of delivery

2. Reporting an Issue

If you receive a damaged, incorrect, or defective item, please contact us within 24 hours of delivery with:

• Your order number
• Clear photos of the product and packaging
• A brief description of the issue

Requests made after this time may not be eligible for a refund or replacement.

3. Refunds

Once your request is reviewed and approved:

• Refunds will be processed to the original payment method
• Processing time may take 5–10 business days, depending on your bank or payment provider

Shipping fees are non-refundable, unless the error was on our part.

4. Replacements

Where applicable, we may offer:

• A replacement product, or
• A store credit, or
• A full or partial refund

The resolution method will be decided based on product availability and the nature of the issue.

5. Non-Refundable Items

The following items are not eligible for refunds or returns:

• Opened or consumed food items
• Products were damaged due to improper storage after delivery
• Items returned without prior approval

6. Order Cancellations

Orders can be canceled before dispatch only. Once the order has been shipped, cancellation is not possible.

7. Contact Us

If you have any questions about this policy or need assistance, please contact us at:

Email: @gmail.com
Phone: +12345677899